Returns & Exchanges
Our simple policies ensure a transparent, secure, and stress-free shopping experience across Qatar.
7-Day Return Policy
If you change your mind, you can return any item within 7 days of delivery. Products must be unopened, in their original packaging, and include all original manuals and accessories.
Wallet Credit Refunds
Because we operate on a Cash on Delivery (COD) model, all approved refunds are credited directly to your GRIVA wallet as store credit. You can use this credit to purchase any other items from our catalog at any time.
Damaged on Arrival
If your product arrives damaged or defective, you are eligible for an exchange. We will collect the damaged unit and deliver a brand-new replacement. If the item is out of stock, you will receive a full refund to your GRIVA wallet.
Verification Check
To process your return or exchange request, we require your Order ID, proof of purchase/receipt, and a clear photo or video showing the condition of the product and its packaging.
Start Return or Exchange
Message our support team on WhatsApp with your Order ID to initiate a return pickup or a damaged item exchange request.